Shipping and Returns

Free Shipping

A flat shipping charge of $10.60 will be added to orders, which are shipped via USPS Priority Mail.  No other shipping methods are available.

Standard Shipping Times

Orders are typically shipped within 1-2 business days of the order date.Orders placed on Friday may not be processed until Monday and shipped on Tuesday. If an order is going to take longer than 5 business days to process and ship, you will be notified.

Domestic Orders

We ship within the United States and its territories with USPS Priority Mail.

International Orders

We are not able to ship orders internationally at this time.

Clinic Pickup

If you would prefer to pick up your order at our clinic, please contact us at (303) 832-5279 to arrange a pick-up time and confirm the availability of your order. Please note that we are an acupuncture clinic, not a store front, so we may not be able to accommodate unscheduled walk-ins.

Back-Ordered Items

Occasionally some items may be temporarily back-ordered. If replenishment of a back-ordered item takes longer than 5 business days, we will process the available items and ship a partial order. The back-ordered item will be shipped to you as it becomes available without further shipping charges.

Order Cancellation and Returns Policy

Customers wishing to cancel orders must do so via phone (303-832-5279) or email to carolacupunctureplus@gmail.com before the shipment is sent.

No returns are accepted, because the safe storage of herbal supplements cannot be guaranteed once the products are received by the customer, and thus, the products cannot be resold.

Tracking

We use trackable shipping. All U.S. orders sent via USPS Priority Mail are sent with delivery confirmation. You will receive the tracking number with your delivery confirmation e-mail. Orders can also be tracked by logging in to your free account and going to ‘Order History’.

If your order is damaged due to insufficient packaging, please send it back and we will gladly replace it with the same items.

Order Status Inquiries

Our online shopping cart offers superb order tracking and progress notification. It is essential you provide an accurate e-mail address with your order. Please take advantage of our free account program, which will allow you online order tracking, printable invoices, product notifications, and more. If you place an order, you will receive an e-mail notifying you that your card has been billed and your order has been sent.